1. Don't panic
The first thing to remember is not to panic. While the warning light may seem alarming, it's usually an indicator that something needs attention, but not necessarily an emergency. Keep calm and continue driving to a safe location or pull over to assess the situation.

2. Pull over if necessary
If the warning light is red or flashing, pull over to a safe location immediately. Continuing to drive with a red or flashing warning light can cause further damage to your vehicle or even result in an accident. It's always better to err on the side of caution.

3. Take action
Ignoring the light won't make it go away. If you're clever with cars, you may be able to make the warning light disappear for a while. But hiding the problem doesn't solve it. Talk to your mechanic about what's the best course of action. If you, or they, are not sure about what to do next, give us a call. Our battery experts are happy to help. Free call 1300 360 111 (AU) | 0800 360 111 (NZ).

First things first, our goal is to find the right replacement battery for every customer. Understanding how a battery will be used is very important in determining whether a Rebuilt or a New replacement battery is more appropriate.

Rebuilt batteries are made with high-quality cells from packs that have passed our stringent quality policy. All batteries sent to Infinitev are inspected for physical damage, and thoroughly tested to characterise the quality of the cells in the pack. Cells that are below our minimum performance threshold are recycled responsibly by our end-of-life partners. Cells that still have useful life in them are carefully matched with 'like' cells and rebalanced to a Rebuilt replacement battery. We perform stringest quality control on all Rebuilt packs before dispatch to ensure they meet our performance standards, and are a safe bet for our customers. Rebuilding packs from high quality cells allows us to pass on a cost saving to our customers.

In some cases, hybrid batteries get used too much for reused cells to be a viable option (e.g., taxi). The packs work, but their useful life (in kilometres) is limited by the harsh use conditions. In these instances, we recommend a New Aftermarket replacement battery made with new (virgin) cells. This is the best solution for the customer.

All our packs come with our industry leading warranty and No Surprises promise - they are true plug-and-play solutions and prices include fitment by an Authorised Fitter near you, no extra parts or labour required.

No such thing. Our batteries are Rebuilt - when we receive retired battery packs, we first inspect them for physical damage and visible signs of ageing. If they pass the test, all batteries cells are characterised: strict test protocols to determine the quality and performance characteristics of each cell. Those A-grade cells that pass our stringent quality threshold are then grouped into batches of 'like' cells and carefully balanced to create a Rebuilt replacement battery. All batteries are subsequently tested under our quality control protocols before being dispatched to an Authorised Fitter who will install it in your vehicle. Our Authorised Fitters are trained experts who perform a second, independent quality check on our work. All of this is to ensure that we solve your problem, not create new ones.

The short answer: because we don't like to play whack-a-mole. Balancing the battery is critical to its performance; changing just one bad module is usually short lived. Read about the detail in this blog post.

We've blogged about this before: read the full article here

For now, the short of it:

1. Maintain your battery (e.g., keep the fan clean)
2. Consider total price and warranty (don't get a nasty surprise for 'extra' charges; we have all-in pricing so you know what to expect)
3. Consider rebuilt batteries as a cost-effective alternative. Check out our range of rebuilt batteries here. 

If you know what you're after, you can visit our Shop and place your order. We'll then connect you with an Authorised Fitter near you to arrange fitment.

If you're not quite sure, write to us or give one our battery experts a call on 1300 360 111.

No. Unless you are an Authorised Fitter or a qualified automotive mechanic, we don't want anyone playing around with these high-voltage batteries.

Give us a call on 1300 360 111 (AU) | 0800 360 111 (NZ) and we can have a chat. Or you can fill out the Authorised Fitter Application Form online.

We partner with local specialists all over Australia and New Zealand to deliver a great service and professional fit in a location that is convenient for you. So if you have a hybrid that can do with a battery upgrade, then we can help no matter where in Australia and New Zealand you live.

Our batteries are built in our ISO9001 quality-certified labs in Melbourne, Australia and Auckland, New Zealand. We then ship them in reusable transport cases to a fitter near you. And the old battery travels back to us in the same transport case for reuse and recycling.

Yes, they can! Not all of them are designed to make it easy to repair, but with the right talent and tools this is possible.

Read more about our EV Battery Repair services here.

• Save Money: Repairing your EV battery is a cost-effective alternative to purchasing a new one.
• Extend Battery Life: Our repair services significantly extend the life of your battery, helping you get more miles out of your vehicle.
• Eco-Friendly: Battery repair contributes to reducing electronic waste, supporting a greener future.

Hopefully the battery will last the life of the vehicle. But like any automotive parts, high-voltage electric vehicle batteries can deteriorate over time. The lifespan of EV batteries varies depending on factors such as usage patterns, temperature conditions, and the specific battery chemistry. Generally, most EV manufacturers warranty their batteries for around 8 to 10 years and/or a certain number of miles/kilometers, typically ranging from 160,000 to 200,000 kilometers. Some manufacturers also offer a State Of Health (SOH) guarantee, typically around 70%. SOH measures a battery's maximum charge compared to its rated capacity. For example, a battery with a maximum charge of 56kWh on a rated capacity of 70kWh is 80% (56/70 * 100%). Infinitev's Fast HealthCheck is a fast (3-minute) diagnostic of your EV's battery health (measuring SOH and other relevant health parameters) without the need to remove the battery from the vehicle.

To extend the lifespan of your EV battery, it's important to avoid frequent deep discharges, minimise exposure to extreme temperatures, and use appropriate charging methods. Additionally, keeping the battery within the optimal state of charge (around 20% to 80%) and avoiding frequent fast charging can help prolong its life. If you're unsure about the current condition of your battery, visit your dealer for a scan or talk to us about our Fast HealthCheck - a detailed diagnostic service and battery appraisal in under 10 minutes.

The cost of replacing an EV battery varies depending on factors such as the vehicle model, battery size, and manufacturer policies. Most electric vehicles in New Zealand and Australia are still under warranty, so check the warranty conditions and contact your dealer if you think the battery might be in need of replacement. If your vehicle is out of warranty, then your local dealer will likely charge you tens of thousands of dollars. The high cost reflects the specialist skill required to do the work, the cost of importing a new battery, and the labour to do the job well. At Infinitev, we are developing a range of replacement batteries for popular vehicles like Mitsubishi Outlander PHEV SUV, Nissan Leaf, and relative newcomers like BYD Atto3 so that EV owners can keep their cars for longer without breaking the bank.

We get this question quite a lot, especially from people who own (and love!) early-generation electric vehicles like the first Nissan Leaf. While aftermarket options for EV battery upgrades exist, they may be limited and vary depending on the vehicle make and model. Aftermarket upgrades should be approached with caution, as they may void warranties or compromise vehicle safety and performance. It's important to understand that the entire vehicle is part of the high-voltage system and changing one component, the battery, without updating the other components in the interconnected system may lead to unintended issues. At Infinitev, we prefer to swap like with like - our remanufactured EV batteries are technically identical to the original battery and designed for optimum system performance.

Use this text to answer questions in as much detail as possible for your customers.

Fast charging, while convenient, can impact EV battery health over time due to increased heat generation and stress on the battery cells. Frequent use of fast chargers may accelerate battery degradation, leading to reduced capacity and lifespan. We'd recommend to use fast charging sparingly and prioritise slower charging methods for daily use.

There is no hard and fast rule here. The degradation rate of EV batteries varies depending on factors such as battery chemistry, usage patterns, and environmental conditions. On average, EV batteries may lose around 2-3% of their capacity per year, although newer battery technologies and improved thermal management systems are reducing degradation rates in modern EVs.

Regenerative braking, which captures and stores energy during braking or coasting, can help extend EV battery life by reducing wear on the brake pads and minimising energy loss. However, frequent use of regenerative braking at high speeds or on steep descents may increase the thermal load on the battery, potentially impacting its longevity. What's that phrase again? Too much of a good thing...

Yes, extreme temperatures, both hot and cold, can affect EV battery performance and lifespan. High temperatures can accelerate battery degradation, while cold temperatures can reduce range and efficiency. It's essential to park your EV in shaded areas during hot weather and pre-condition the battery in cold weather to mitigate these effects.

Hybrid replacement batteries rebuilt from high-quality cells come with a 3 year/40,000 kilometre warranty (whichever comes first). Hybrid replacement batteries made from new cells come with a 3 year/200,000 kilometre warranty (whichever comes first).

For full detail on our industry-leading warranties, consult our Warranty Policy.

Yes. We love surprises, but not those involving unexpected higher costs. All prices shown on the website include not only shipping, but also cover the cost of fitment by an Authorised Fitter near you.

All our hybrid replacement batteries are shipped in purpose-built, reusable transport cases. This ensures our batteries are not damaged in transit. Hybrid batteries using nickel-metal-hydride (NiMH) chemistry are not classified as dangerous goods. We use reuable transport cases to avoid unnecessary packaging waste and to ensure that failed batteries are sent back to us safely and can be assessed for reuse, repurposing, or recycling potential.

As little time as possible. Our goal is to keep people going places, and that means having batteries available on short order no matter where you live. But we have to admit, our teleportation skills are not quite up to scratch yet, so if you're in a remote area it will take us a bit longer. Our Shipping Policy sets out estimated delivery times by location. It also depends on how budy our Authorised Fitters are and when they can squeeze you in. They're good folk; they always go the extra mile to get you going as soon as possible.

The short of it: avoid finite consumption.

We subscribe to the Ellen Macarthur Foundation's definition, which says: "In our current economy, we take materials from the Earth, make products from them, and eventually throw them away as waste – the process is linear. In a circular economy, by contrast, we stop waste being produced in the first place." For more info, check out their website.

This goes right to the heart of why we exist - we envision a world in which an electric vehicle battery are borrowed by multiple users along its life - reused, repurposed, and recycled infintely.

Of course, a perfect closed-loop circular system may never exist. But we have to try; settling for less is not an option.

No, this is all included in the price and part of the service we deliver. We have custom-designed reusable transport cases that ship the new battery to your local specialist, and they then return the old battery to us in the same case. The transport case is then reused again and again. Wouldn't make sense to create a circular economy for batteries and have single-use packaging, would it?

Infinitev characterise all modules ofbatteries we receive to determine their next-best use case. Where possible, we will reuse them (e.g., hybrid replacement batteries) or repurpose them (e.g., BESS 1). Where this is not possible, we discharge the modules and safely transport them to reputable end-of-life processors. Our partners then responsibly process these modules to recover valuable materials from them.

Infinitev are members of the Australian Battery Recycling Initiative (ABRI) and the Battery Stewardship Council (BSC). We follow all regulations and best-practice guidelines that apply.

Building a circular economy for hybrid and EV batteries is at the core of what we do. In addition, we try to minimise waste in all our other operations and achieve carbon neutral status by 2025.

Our current facility has enough solar generating capacity to power the scale of our existing operation, using BESS 1 as our energy storage system to power our building when the sun doesn't shine.